Returns & Exchanges
At Girnar Tea, we strive to ensure your tea-drinking experience is perfect; however, due to the perishable nature of food items, we only accept returns for products that are damaged, defective, or incorrectly shipped.
Initiate Request
Contact our customer support team within 48 hours of delivery at support@girnar.com with your order number and clear photos of the damaged or incorrect item.
Verification Process
Our quality assurance team will review your request and the provided images to verify the eligibility of the return based on our food safety standards.
Secure Packaging
Once approved, ensure the item is in its original, unopened packaging and place it securely in a shipping box to prevent further damage during transit.
Refund or Replacement
Upon receiving and inspecting the returned product, we will process a full refund to your original payment method or dispatch a fresh replacement package immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing